Multiple Ways to Reach Us
Choose the communication method that works best for your schedule. Our experienced team is ready to provide the technical guidance and pricing information you need to make informed equipment decisions.
Direct Phone Support
Speak directly with our technical specialists who understand your farming challenges and can recommend the right equipment specifications.
+86 138-xxxx-xxxx
+86 158-xxxx-xxxx
Email Consultation
Send us your detailed requirements and receive comprehensive technical specifications, pricing, and shipping information within 24 hours.
WhatsApp Chat
Get instant responses to urgent questions, share photos of your current setup, and receive personalized equipment recommendations on-the-go.
WhatsApp: +86 138-xxxx-xxxx
WeChat: ChaffCutterPro
When We're Available to Serve You
Our support team operates on flexible schedules to accommodate different time zones and urgent farming needs. We understand that equipment questions don't always arise during regular business hours.
Support Schedule (Beijing Time)
Monday - Friday
8:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
Emergency Support Only
WhatsApp/WeChat
24/7 Response within 2 hours
Email Support
Response within 12 hours
Visit Our Manufacturing Facility
Experience our production capabilities firsthand. Factory visits allow you to inspect quality control processes, test equipment operation, and discuss custom modifications with our engineering team.
Factory Location & Benefits
Address: Industrial Zone, Henan Province, China 450000
Visit Hours: Monday-Friday 9:00 AM - 5:00 PM (Appointment Required)
Airport Distance: 45 minutes from Zhengzhou International Airport
What You'll See: Quality testing labs, assembly lines, spare parts warehouse, and demonstration area with working equipment.
Visit Benefits: Direct factory pricing, customization discussions, technical training, and long-term partnership opportunities.
Interactive Map Location
Henan Province Manufacturing Facility
GPS Coordinates Available Upon Request
Frequently Asked Questions
Quick answers to common questions about our chaff cutting equipment, purchasing process, and support services. These insights help you make informed decisions for your farming operation.
We accommodate single-unit orders for small and medium farms. Our flexible ordering system means you can start with one machine to test performance, then scale up based on your satisfaction. This reduces your initial investment risk while ensuring you get the right equipment fit.
Shipping typically takes 15-25 days by sea freight to most destinations. We handle all export documentation and work with reliable logistics partners to ensure your equipment arrives safely and on schedule. Express air shipping available for urgent orders.
Every machine comes with a 12-month warranty covering manufacturing defects. We provide comprehensive technical support including operation manuals, video tutorials, spare parts availability, and remote troubleshooting assistance to minimize your downtime.
Yes, we offer customization for different crop types, cutting lengths, and power requirements. Our engineering team can modify blade configurations, adjust cutting chambers, and optimize motor specifications to match your specific harvesting needs and increase efficiency.
We accept bank transfers (T/T), letters of credit (L/C), and trade assurance through Alibaba for buyer protection. Flexible payment terms available including 30% deposit with balance before shipping, accommodating your cash flow requirements.
We provide comprehensive training materials including detailed manuals, operation videos, and remote video support. For large orders, we can arrange on-site training visits to ensure your team operates the equipment safely and efficiently for maximum productivity.
Get Your Custom Quote Today
Share your specific requirements and receive a detailed proposal with technical specifications, pricing, and delivery timeline tailored to your farming operation.
Why Choose Our Direct Factory Partnership?
Bypass middlemen and work directly with the manufacturer. This partnership gives you access to competitive pricing, custom modifications, priority technical support, and long-term spare parts availability that protects your investment.
- Factory-direct pricing saves 20-30% compared to distributors
- Custom modifications at no additional engineering cost
- Priority technical support with direct engineer access
- Guaranteed spare parts availability for 10+ years
- Flexible payment terms aligned with seasonal cash flow
- Quality assurance with comprehensive warranty coverage